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SUPPORT Center

From downloadable Schematics to User Guides to Catalogues, our online Support Center is full of useful information. We would love to hear your questions and even post answers to them on our FAQ's page. So reach out and contact Technical Support, we are just a call or click away.

Technical Support 1.800.663.8121

support@columbiatools.com

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FREquently asked questions

Check out our FAQ’s for some of our most common questions.

How do I contact Columbia with questions?

Please address any questions you may have to our Customer Service desk at 1.800.663.8121, Monday through Friday from 7:00a.m. to 3:30p.m. Pacific Standard Time. You may also send us an email.

How do I place an Order?

Columbia does not sell direct to end-users. To purchase Columbia Taping Tools you must contact an Authorized Columbia Dealer. You are welcome to call us at 1.800.663.8121 and we will help you find a Dealer in your area.

I am an Authorized Dealer... How do I place an order with Columbia?

Orders can be faxed (604.531.9952), emailed (support@columbiatools.com) or phoned in (604.531.9951). All orders placed will come through our head office and shipped from either of our distribution locations.

I am an Authorized Dealer... What warehouse will my order be shipped from?

Columbia Taping has two Distribution Center Shipping Locations:

Orders throughout North and South America, as well as, Australia and New Zealand will ship from our Distribution Center located in British Columbia, Canada: Suite A-19169 21st Ave, Surrey, B.C. Canada V3Z 3M3

Orders throughout Europe, Asia and Africa will be shipped from our London, England warehouse: Springheath House, Kelpatrick Road, Slough Berkshire SL16BW

Something is wrong with my tool. What do I do?

If you are experiencing problems with your tool(s), the first thing you will want to do is contact the Columbia Authorized Dealer that originally sold you the tool(s). The Dealer will be able to asses if the tools needs routine maintenance, or qualifies for Warranty replacement work. If you do not know where the tool was originally purchased, please contact us directly. We will be happy to assist you with any problems you may have.

Where are Columbia tools manufacturered?

Columbia engineers, designs, manufacturers and assembles our tools at our headquarters in Langley, British Columbia Canada. Everything we do is done in-house which ensures the highest quality. The origin of our components are US Steel mills, US Aluminum mills, and other US manufactures in the Cable, Blade , Spring and Rubber industries. Our product origin is over 90% US with the remainder coming from Japan and Canada. Our goal as a company is to produce tools that out perform similar tools in the industry, look great while doing it and save you money. We know that once you put a Columbia tool into your hands, you will clearly feel and see the key differences in quality and will be blown away by the value. The next benefit you will notice will be 10 years later when the tool is still performing great and Columbia is there to back it up.

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